F.A.Q.

Here are some frequently asked questions. We hope you find your answers here.

How can I contact STUCO?

For bill inquires, setting up of new accounts, termination of an existing account, connections, disconnections and non-emergency power outages, call customer care at +599-318-2229 or email: billing@stucoeux.com. Monday – Friday from 7:30 a.m.- 4:30 p.m. For emergencies after hours and weekend please call +599-318-5783 for electricity and +599-318-4058 for water.

What documentation do I need to setup an account?

• Domestic:
-Valid Identification
-Signature of property owner is required to validate the account
• Commercial:
-Business license
-Chamber of Commerce registration
-Valid Identification of the Managing director
-Signature of property owner is required to validate the account

Can I transfer my account from one location to another?

Yes. Your account can be transferred along with any current balance on the account to a location with a connection that is equal to the one you are transferring from. The deposit will have to be upgraded to the present rates.
When moving or leaving the island, what do I need to do with my account?
Contact customer care at +599-318-2229 or email billing@stucoeux.com with your move out date. STUCO requires at least three working day notice prior to move out date. Once the move out date has been set, a meter reading can be done. At this point the client can visit the office of STUCO to terminate their account. We will estimate the remaining days after the meter is read up to the move out date based on your average daily consumption.

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